Refund Policy
At our company, we prioritize quality and customer satisfaction. All products, including cement and blocks, are thoroughly inspected before delivery to ensure they meet our high standards.
Please note that we do not offer refunds once goods have been delivered to the site, as every item is carefully checked and verified before dispatch. However, in the rare case of an oversight or genuine issue with the delivered products, we are committed to reviewing the situation and providing a fair resolution.
If you experience any problems with your order, please contact our support team within 24 hours of delivery.
Returns Policy
We currently do not accept returns once products (such as cement, blocks, or POS terminals) have been delivered and confirmed at the customer’s site. All goods are carefully inspected and verified before dispatch to ensure they meet quality standards.
However, in the rare event of a genuine error or oversight (e.g., wrong item, wrong quantity, or product defect), we encourage customers to reach out within 24 hours of delivery so we can investigate and provide a suitable resolution.
Our goal is to ensure fairness while maintaining operational efficiency and product integrity.
FAQ – Refunds & Returns
Q: Can I get a refund after delivery?
A: No, we do not offer refunds after delivery, as all goods are verified before dispatch. If there’s a confirmed oversight, we will investigate and take the necessary steps to resolve it.
Q: What if the wrong product or quantity is delivered?
A: Please contact us immediately (within 24 hours). We’ll verify the issue and correct it if the error is on our side.
Q: Can I return blocks or cement if I change my mind?
A: Unfortunately, returns are not accepted for change of mind after delivery due to the nature of our products and handling process.